When a parent pays support to a third party recipient the calculated base support is incorrect.
This was a code problem that was not discovered during testing.
A patch is now available for download.
To install the patch follow the instructions provided in the Installation Instructions section below.
If your installation of Prognosticator 2009 is located on a network drive and/or you do not have permission to install the patch, consult your system administrator for assistance.
- If Prognosticator 2009 is currently running, exit the program.
- Click the link below to download the patch file (Prog23.0.1.374.zip).
- In the dialog box that appears, select the "Save" option and select a convenient location such as your desktop to store the patch file.
- When the download is complete locate the existing Prognosticator.exe file on your hard drive. By default the Prognosticator 2008 setup program installs the program in C:\Program Files\Springfield Publications\Prog10_2008. Depending on how the program was installed on your computer, it may be located in a different folder.
- After locating Prognosticator.exe right click on the patch file and select the "Extract All" option.
- Click "Next" to proceed past the Extraction Wizard welcome screen.
- Browse to or Enter the location of Prognosticator.exe (from step 4) in the text box found on the second screen of the Extraction Wizard.
- Click the "Next" button to install the patch.
- When prompted to replace the existing file select the "Yes To All" option. If you are not prompted to replace the existing files you have selected the wrong location.
- The Extraction Wizard will then ask if you would like to view the extracted files. Uncheck the box and click the "Finish" button to exit the wizard.
- Run Prognosticator 2009. To confirm that the patch has been correctly applied click the Help Menu and select the About option. The version number should read 23.0.0.363.
Upon running Prognosticator 2009 after installing the patch a security feature of Windows may cause a dialog box regarding the verification of the publisher to be displayed. If this dialog box appears uncheck the box stating "Always ask..." if the message continues to appear an option to unblock the application can be found in the properties window. To unblock the application, open the location you found in step 4 above, right click on Prognosticator.exe, select properties, and click the "Unblock" button.
Download Patch:
Prog23.0.1.374.zip (~107K) - This patch is cumulative and includes all prior fixes.
If you are unable to successfully complete the download process, please send an e-mail to support@sppub.com including the name and phone number of a person in your office and someone from Springfield Publications will contact you.